1. Who is responsible
MotiveTrail E-Bikes is responsible for personal information collected through motivetrailbike.com. Questions about privacy can be sent to sales@motivetrailbike.com.
2. What we collect
- Details you send us by email — name, contact details and the content of your message.
- Order information, including delivery address and purchase history, when you buy from us.
- Business details from dealers and applicants, such as shop name, address and trade references.
- Basic technical data such as browser type and pages visited, used to keep the site working.
3. How we use it
- To reply to enquiries and process dealer applications.
- To fulfil orders, arrange delivery and handle warranty claims.
- To pass your details to a nearby dealer when you ask for a test ride or service.
- To meet legal, tax and accounting obligations.
4. Sharing
We share information only with service providers who help us run the business (such as carriers and payment processors) and with dealers where needed to serve you. We never sell personal information.
5. How long we keep it
Enquiry emails are kept for XX months[placeholder]. Order and warranty records are kept for X years[placeholder] to meet legal requirements.
6. Your rights
Depending on where you live, you may have the right to access, correct, delete or restrict use of your information, and to object to certain processing. Email us to make a request; we aim to respond within XX days[placeholder].
7. Cookies
This site uses only the cookies needed for it to function. If we add analytics or marketing cookies, we will update this policy and ask for your consent where required.