1. Where we ship
We currently ship to addresses within [country / region list][placeholder]. Bikes may be delivered either to a partner dealer for assembly and handover, or directly to your home where home delivery is offered.
2. Delivery to a dealer
Where possible, complete bikes are sent to a nearby dealer who will assemble, check and fit the bike with you. Dealer delivery normally takes X–X working days[placeholder] from dispatch, and the dealer will contact you to arrange collection.
3. Home delivery
Home-delivered bikes arrive part-assembled in a protective carton with instructions and the tools required. Typical delivery time is X–X working days[placeholder]. A delivery charge of £XX[placeholder] applies to orders under £XXX[placeholder].
4. Accessories and spares
Smaller items are sent by tracked parcel service and usually arrive within X–X working days[placeholder]. Standard parcel delivery costs £X.XX[placeholder].
5. Batteries
Lithium-ion batteries are classed as dangerous goods for transport. They are shipped only by approved carriers, may travel separately from the bike, and cannot be sent to some remote addresses.
6. Damage in transit
Please inspect your delivery on arrival. Report any visible damage to the carton or contents within XX hours[placeholder] by emailing sales@motivetrailbike.com with photos, and keep all packaging until the claim is resolved.
7. Questions
For anything not covered here, write to sales@motivetrailbike.com.